Australia-based · AI-assisted delivery

Specialist teams, AI-assisted delivery.

Domain-trained professionals working under your brand — across finance, healthcare, admin, marketing, IT and more. Delivered from Australia and India.

Book a discovery call →See what we do →
AU Headquarters
IN Delivery centre
White-label ready
No lock-in
The IntelliCX model

Your team, our infrastructure.

  • Dedicated staff, employed and managed by us
  • Working under your brand, hours and tools
  • Compliance, payroll and HR fully handled
  • Scale monthly — no lock-in, no penalties
🇦🇺 AustraliaMelbourne — HQ
🇮🇳 IndiaHyderabad centre
Australia-based
Finance & Bookkeeping
Healthcare Back-Office
AI-Assisted Delivery
HR & People
Marketing & Design
IT & Technology
Customer Experience
India delivery hub
About IntelliCX

IntelliCX is an Australia-based partner built to give growing businesses access to expert offshore teams — without the cost, risk or complexity of doing it alone.

Headquartered in Australia with a dedicated delivery centre in India, we combine onshore accountability with deep offshore talent. From finance and healthcare to administration, marketing and IT, we assemble dedicated teams that work under your brand, on your systems and to your standards.

We started IntelliCX because outsourcing too often means generic services, rigid contracts and hidden costs. Our approach is the opposite: domain-trained professionals, transparent month-to-month terms and a single partner you can scale with — as your business grows.

IntelliCX professional support team member
Our values & why businesses choose us →
What we do

Specialist teams across
every function.

Domain-trained professionals matched to your industry, standards and tools. Open any area to see the roles we place.

01Finance & Accounting+

End-to-end finance operations delivered on your systems by Xero and MYOB-certified professionals — from day-to-day bookkeeping to strategic Virtual CFO support.

  • Bookkeepers & accountants
  • Accounts payable & receivable
  • Payroll officers
  • Financial analysts
  • Tax & BAS preparation
  • Virtual CFO services
02Healthcare Back-Office+

Clinical admin for hospitals, clinics and allied health — AI-augmented and compliance-first, so your practitioners can focus entirely on care.

  • Medical billing & coding
  • Revenue cycle management
  • Claims & AR management
  • Patient scheduling & admin
  • Referral & recall programs
  • Compliance-first operations
03HR & People Operations+

HR administration and the full employee lifecycle handled for you — freeing your team to focus on strategy and culture.

  • HR coordinators
  • Recruitment & talent acquisition
  • Onboarding specialists
  • L&D assistants
  • Employee lifecycle management
  • Payroll & benefits admin
04Administration & Executive Support+

Skilled virtual and executive assistants who work under your brand and to your standards — keeping your operations running smoothly.

  • Executive & virtual assistants
  • Administrative coordinators
  • Data entry specialists
  • CRM management
  • Document processing
  • Calendar & inbox management
05Marketing & Creative+

Brand-aligned creative and marketing support across content, design and digital — all produced under your direction.

  • Content writers & copywriters
  • Graphic & brand designers
  • Social media managers
  • SEO & SEM specialists
  • Email marketing specialists
  • Video editors & animators
06Technology & IT+

Development, IT support and automation specialists — from building your product to keeping your systems and workflows running.

  • Web & app developers
  • IT support & system admins
  • QA testers & automation engineers
  • AI & automation specialists
  • Database administrators
  • UI/UX designers
07Business Development+

Sales and pipeline support that keeps your revenue engine moving — from first outreach to a well-managed CRM.

  • Inside sales representatives
  • Lead generation specialists
  • Account managers
  • CRM & Salesforce admins
  • Proposal writers
  • Appointment setters
08Customer Experience & Support+

Responsive, on-brand customer support across every channel — so your customers always feel looked after.

  • Customer service representatives
  • Help desk agents
  • Live chat & email support
  • Technical support specialists
  • Ticketing system admins
  • Customer success coordinators
09Data, Research & Operations+

The analytical and operational backbone — turning your data into insight and keeping projects on track.

  • Data analysts & BI specialists
  • Market research analysts
  • Operations coordinators
  • Project managers
  • Business analysts
  • Reporting & Power BI specialists
How we deliver

Not automation replacing people.
AI amplifying experts.

01

AI-screened talent

Every candidate is assessed using AI-assisted screening tools — evaluating technical skill, communication and cultural alignment before human review.

02

AI-augmented workflows

Our professionals use purpose-built AI tools for their domain — medical coding assistants, bookkeeping automation, content tools — so output is faster and more accurate.

03

Human review, always

AI accelerates; humans decide. Every deliverable is reviewed, owned and accountable to a named professional on your team.

04

Platform-ready from day one

Your team is matched and trained on your tools — Xero, HubSpot, Salesforce, practice management software — before they go live.

IntelliCX support professional
IntelliCX delivery model
Talent sourcingAI-screened · human-approved
Quality assuranceQualified human review
OnboardingFast · structured · documented
AccountabilityNamed account manager · AU-based
Industries we serve

Domain expertise,
not generic outsourcing.

We build teams that understand your sector's tools, terminology and compliance requirements. Explore the work we do for each industry.

🏥

Healthcare & Allied Health

Billing, coding, scheduling, RCM
📊

Accounting & Tax

Bookkeeping, BAS, Virtual CFO
🏦

Financial Services

Lending, broking, loan admin
🏗️

Construction & Property

Admin, estimating, compliance
⚖️

Legal & Professional

Paralegal, research, documents
💻

Technology & SaaS

Dev, QA, support, finance ops
🛒

Retail & eCommerce

Orders, listings, customer care
🎓

Education & NFP

Admin, enrolments, reporting
🚚

Logistics & Operations

Coordination, data, tracking
✈️

Tourism & Hospitality

Reservations, admin, support
🛡️

Insurance

Claims, policy admin, underwriting
🏠

Real Estate

Listings, admin, client support
Explore industry solutions →
Our delivery model

How your team comes together.

🇦🇺 Australia — HQ

Onshore strategy, client relationships and accountability.

🇮🇳 India — Delivery centre

Execution and scale across every function, deep talent pool.

Your business

One integrated team — your brand, your tools, your hours.

How it works

A simple, structured engagement.

01

Discovery call

30 minutes to understand your needs and preferred engagement model.

02

Tailored proposal

Scoped proposal returned within 3 business days. No surprises.

03

Team matching

We identify your dedicated resource, matched to your tools and industry.

04

Knowledge transfer

Structured onboarding covering your processes, tools and standards.

05

Go live

Your team is active. Transparent reporting from day one.

Engagement models

Flexible terms.
No surprises.

No lock-in. No hidden fees. Scale up or down with 30 days' notice. Estimate your team cost →

Part-Time

Dedicated part-time resource

~20 hrs / week · flexible scheduling

  • Domain-matched professional
  • Works your hours and tools
  • Weekly reporting included
  • Scale to full-time anytime
Get a quote
Most popular

Full-Time Equivalent

Dedicated full-time resource

40 hrs / week · your hours, your tools

  • Employer of Record option available
  • White-label under your brand
  • Fortnightly performance check-ins
  • Backup resource guarantee
  • Dedicated account manager
Book discovery call

Project / Ad-Hoc

Scoped per project

One-off or short-term · no minimum

  • Peak period surge support
  • Transformation resource pools
  • Proposal within 3 business days
  • No minimum commitment
Discuss your project
Compliance & Data Security

Built to protect
your clients' data.

Hiring offshore introduces data and compliance obligations. We take them seriously — so you don't have to carry the risk alone.

🏛️

Privacy Act 1988 (Cth)

Aligned with the Australian Privacy Act 1988 and its 13 Privacy Principles (APPs).

🌐

Cross-border data obligations (APP 8)

Contractual protections that keep you compliant when data is handled at our India centre.

🔐

Data security & access controls

Encrypted infrastructure, role-based access and multi-factor authentication as standard.

👤

Background-verified staff

Every team member is background-checked, security-trained and under confidentiality agreement.

Data security framework

Enterprise-grade protection.

We operate with rigorous security standards across every environment our teams work in.

Encrypted data storage and transmission
Role-based access controls (RBAC)
Multi-factor authentication required
Contractual APP 8 protections in place
Regular security awareness training
Incident response protocols documented
Confidentiality agreements with all staff
Client stories

Businesses scaling
smarter with IntelliCX.

Across industries, our teams help businesses grow capacity, lift quality and move at pace — without the cost and complexity of building it all in-house.

“

We were drowning in EOFY work. IntelliCX had a Xero-trained bookkeeper live within a week, and we've grown client capacity without a single local hire. It genuinely feels like part of our own team.

SB
Sarah B.Director, Accounting PracticeAccounting
“

Billing was pulling our clinical staff away from patients. IntelliCX's healthcare team stepped in seamlessly and our practitioners are now fully focused on care. Accuracy has been excellent from day one.

AP
Akshar PatelOperations Lead, Healthcare GroupHealthcare
“

We needed to build platform capability fast without the overhead of setting up offshore ourselves. The Nano GCC model let us stand up a dedicated engineering pod in weeks, owning delivery end-to-end.

MR
Michael R.CTO, SaaS CompanyTechnology
“

Loan processing volumes were capping our growth. IntelliCX gave us a trained support team that scaled with demand, and our brokers can finally focus on clients instead of paperwork.

JT
James T.Principal, Finance BrokingFinancial Services
“

From listings to client communications, our IntelliCX admin team keeps everything moving so our agents can sell. Responsive, reliable and completely on-brand — our clients never know the difference.

LC
Lee ChenPrincipal, Real Estate AgencyReal Estate
“

We were drowning in EOFY work. IntelliCX had a Xero-trained bookkeeper live within a week, and we've grown client capacity without a single local hire. It genuinely feels like part of our own team.

SB
Sarah B.Director, Accounting PracticeAccounting
“

Billing was pulling our clinical staff away from patients. IntelliCX's healthcare team stepped in seamlessly and our practitioners are now fully focused on care. Accuracy has been excellent from day one.

AP
Akshar PatelOperations Lead, Healthcare GroupHealthcare
“

We needed to build platform capability fast without the overhead of setting up offshore ourselves. The Nano GCC model let us stand up a dedicated engineering pod in weeks, owning delivery end-to-end.

MR
Michael R.CTO, SaaS CompanyTechnology
“

Loan processing volumes were capping our growth. IntelliCX gave us a trained support team that scaled with demand, and our brokers can finally focus on clients instead of paperwork.

JT
James T.Principal, Finance BrokingFinancial Services
“

From listings to client communications, our IntelliCX admin team keeps everything moving so our agents can sell. Responsive, reliable and completely on-brand — our clients never know the difference.

LC
Lee ChenPrincipal, Real Estate AgencyReal Estate

Ready to extend your team?

Whether you're scaling for the first time or moving from a provider that isn't delivering — let's talk about what a right-sized, AI-assisted team could do for your business.

Book a discovery call →See what we do
Get in touch

Let's find the right
model for you.

🇦🇺
Australia — Headquarters

Melbourne, VIC, Australia

🇮🇳
India — Delivery Centre

Hyderabad, India

📧
📞
Call us
+61 411 070 100 Australia
+91 800 888 7371 India
🔒
Privacy

All information handled under the Australian Privacy Act 1988. See our Privacy Policy.